Apply now »

Title:  Customer Service Team Leader

Career at Bourns:

If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns.

Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities. Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service.

Job Description:

Customer Service Team Leader – Join Our Team! 🚀

📌 Key Responsibilities:
✔ Manage and process customer orders, changes, returns and sample requests

✔ Handle SAP exceptions, monitor backlogs, resolve issues with factories
✔ Maintain close cooperation with sales, customers, and internal departments 

✔ Create credit/debit notes, handle complaints, expedite and stock-related tasks

✔ Analyze service performance, generate reports

✔ Participate in training and workshops

✔ Lead and coach the customer service team, conduct performance reviews, support recruitment and onboarding

 

 

💡 Who You Are:
✅ You are experienced in customer service and SAP

✅ You have strong communication and organizational skills

✅ Fluent in English (written and spoken)
✅ Skilled at working cross-functionally in a dynamic, fast-paced environment
✅ Comfortable with leading a team

Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team. 
Custom Field 1:  FT 8544859 - FT 12817289

Apply now »