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Title:  System Administrator

Career at Bourns:

If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns.

Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities. Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service.

Job Description:

SUMMARY OF POSITION:

Provides timely and efficient support to the end-user for personal computer hardware, software, network connectivity, peripheral devices, Wi-Fi, SQL server, Exchange Server and telephone. Determines when to escalate incidents to second level support personnel.  Provides on-the-spot troubleshooting and problem resolution. Responsible for monitoring compliance with software licensing policies and reports any potential security-related issue to management

DUTIES AND ACCOUNTABILITIES (End Results Expected):

  1. Performs analysis, troubleshooting and resolves first-level support of hardware and software issues involving personal computer hardware, operating systems or basic software integration.
  2. Defines severity of support request and escalates to the appropriate second level support staff, as required.
  3. Reviews, assesses, maintains and recommends improvements to user computers based upon agreed local management standards.
  4. Assesses system performance in terms of availability and reliability.
  5. Performs installation and configuration of computer operating systems. Installs standard personal computer software applications and verifies successful operation of the applications.
  6. Installs and maintains software in accordance with company and manufacturer software licensing policies and procedures.
  7. Answers end-users’ queries regarding software packages.
  8. As necessary, provides training on the use of standard software applications, such as Microsoft® Office and other office related software.
  9. Assigns, monitors, and maintains user security access privileges for various Bourns systems:  VPN, LAN, Internet, SAP and e-mail.
  10. Ensures all security software is enabled and configured properly.  Escalates any network security issues to Help Desk management for immediate attention.
  11. Reviews, assesses, and initiates corrective actions when required to local network structure to ensure continued maximum network uptime.
  12. Monitors software backup of critical data and takes necessary corrective action in event of backup failure.
  13. Performs repairs and upgrades of PC hardware, software and peripherals and coordinates outside vendor warranty repairs when needed.
  14. Maintain and monitor Windows Server, Backup Server, SQL Server and Exchange Server.
  15. Builds strong relationship with end-users by providing helpful support and follow-up to ensure customer satisfaction.

BASIC JOB REQUIREMENTS:

EDUCATION:         High school diploma or equivalent is required with some college-level courses in Computer Science and/or Microsoft® or CISCO® certification is desirable.

TRAINING AND EXPERIENCE:       Requires three to five years of IT administration support experience.

OTHER SKILLS:   Knowledge of Microsoft® Office Suite, including Microsoft® Project, Microsoft® Exchange/Outlook, Windows® operating system, Backup Exec, SQL server, PC peripherals, and good understanding of LAN/WAN network environment.  Must exercise good judgment in decision making, be self-motivated and detail oriented, possess good analytical skills with in-depth problems solving abilities and be dependable.

Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team. 
Custom Field 1:  NT$ 960000 - NT$ 1500000

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