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Career at Bourns:

If working for an organization with a long history of technological innovation and high advancement potential in a supportive, collaborative, and positive work environment are top considerations for your next career move, then you need to look at the opportunities at Bourns.

Bourns was founded 75 years ago with the guiding principles of providing breakthrough technology solutions, high-quality products, responsive service, and exceptional value. Those principles still hold true today and have instilled a culture that is committed to excellence and ethical operations. As a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions, Bourns employs more than 9,000 people in 21 countries and operates 17 manufacturing centers and 15 R&D facilities. Our customers and partners rely on Bourns to meet strict design requirements and satisfy international standards in a broad range of industries and applications. We achieve this stature because Bourns employees excel in the development of new products and continuous improvement processes that keep the company a global leader in delivering outstanding service.

Job Description:

 SUMMARY OF POSITION:

As a Customer Service Coordinator, you will be responsible for day-to-day interface with customers, distributors, sales organizations and internal departments. You will provide technical liaison and responsive service to all customers to include the coordination of solutions to performance of quality defects in addition to helping the Organization meet and exceed business sales objectives through account management.  Handling all customers (internal and external) with a high degree of professionalism and courtesy is expected.  As a member of Customer Service team, you will assist and support designated customers as required to ensure the highest level of customer service is provided to ensure our customers are handled in a responsive manner.  In addition to traditional customer service activities you will retain full ownership of your assigned accounts to include understanding your customer needs and assist sales in managing every aspect of that account.  Because of the relationships you will establish with your accounts you will engage in proactive calls to solicit information, purchase orders, RFQ’s and market or competitive information to help us better understand how we can capture more business with the intent to increase that account’s total revenue value to Bourns, Inc.     

DUTIES AND ACCOUNTABILITIES (End Results Expected):

    Act as a liaison between customer and internal departments to resolve customer queries with the development of a broader understanding of a problem from beginning to end and to ensure that customer communications are maintained throughout this entire process. Be able to coordinate or lead project/call for special task given, or critical issue required in order to assist team with aligning and achieving plan.

Pre-order Request

  • Handle quotes process via Sales Cloud/Vistex and respond to customer timely
  • Handle sample request by complying with policy/procedure.

Order Management

  • Establish effective way to handle order process (via EDI/Partnership/Forecast/manual entry,..) efficiently
  • Handle customer PO pull in, push out, cancellation, drop shipment request, delinquent order comply with policy/procedure.
  • Handle order price change based on terms & conditions and/or product line price strategy.

Shipping Management

  • Handle operational/order schedule/logistic task to bridge good communication among factory/customer.
  • Maintain customer database to ensure a smooth shipping process.

After-Service Request

  • Handle customer Corrective Action Request (quality/logistic related) and follow up with QA/logistic/Warehouse department to provide timely response/corrective report(8D) and follow up RMA and replacement.

Daily/Regular Operation

  • Handle customer inquiry (spec., environmental survey, product data, ...) and portal with timely response.
  • Manage monthly POS & Inventory report provided by distributor for business review.
  • Handle distributor shipment & debit program from quote to order, process claim timely.
  • Handle distributor scrap program semi-annually.
  • Manage customer portal and update with requirement data in time.
  • Other duties as required.

Internal/External Alignment

  • Develop relationships and establish strong rapport with your internal (WW Sales/planners/QA/FAE/PM/PLM/Finance/Logistic)/external counterparts by constant interface for good alignment.
  • Equip solid inside sales skill and business trading knowledge to align with sales team to exceed business goal by establishing effective operation procedure and continuous improvement on way of work.
  • Obtain business sensitivity and knowledge to fulfill customer specific “Supplier Performance Evaluation” standard to get highest business award by best-in-class service.

Reporting

  • Utilize Excel functions to produce useful data for better alignment with internal teams, like Vlookup, Text to column…etc.
  • Be able to identify the need and collaborate with Data Team for continuous enhancement of data output

 

BASIC JOB REQUIREMENTS:

EDUCATION:                         University graduated.

EXPERIENCE:           3~5 year experience in related technical, sales or electronics position desired. 

OTHER SKILLS:       Ability to work independently with sense of urgency, prioritized judgment.  You must be able to demonstrate a strong working knowledge of all Microsoft Office applications as needed to fulfill daily job functions. SAP4.6 or above ERP experience is a plus.      

INTERPERSONAL SKILLS:

            Require ability to interact with all types and levels of people both internally and externally.  Require excellent communication skills.   

                         COMMUNICATIONS: Fluent speaker, good command of English. You must be able to communicate with all levels of management. 

Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team. 
Custom Field 1:  NT$ 776000 - NT$ 1212500

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