SUMMARY OF POSITION: 

Bourns, Inc., a leading global supplier of reliable, high-quality electronic components and solutions for over seventy-five years, seeks a Credit and Collections Assistant II.                                                                          

The Credit and Collections Assistant II is responsible for independently analyzing and reconciling customer accounts, creating value-added reporting on the account receivables activity as a whole, and managing several hundred customers’ receivables accounts.

• Project manage large and complex customer accounts to improve cash flow.
• Manage solutions to resolve billing disputes and issues.
• Follow-up up on open actions to ensure resolution prior to the next monthly cycle.
• Independently perform cash applications operations on the account receivables activity within the assigned portfolio of customer accounts.

DUTIES AND ACCOUNTABILITIES (End Results Expected):

Project manage large and complex customer accounts to improve cash flow:

Project manage large and complex accounts by establishing a rapport with customers to be proactive in having them pay their invoices timely.

Manages reporting analytics (daily, weekly, monthly) of accounts receivable activity and progress by customer (Excel based reporting).

Analyze customer account activity to determine accounts receivable patterns to maintain timely payments and improve cash flow.

Manage solutions to resolve billing disputes and issues:

Build working relationships with internal departments to resolve customer disputes in a timely manner. Proactively and effectively communicate to the operations teams on all short paid and / or disputed invoices with regular follow-up until dispute is resolved.

Develop and implement reporting and tools to keep track of actions required from internal department personnel.

Lead meetings for assigned customer accounts. Includes preparation of informative and concise Excel reports and formulation of status notes and proper action items.

Follow-up up on open actions to ensure resolution prior to the next monthly cycle.

Proactively manage bad debt exposure by assessing new orders on accounts that have exceeded customer’s credit limit.

Provide recommendation for credit to customers according to established credit policy. This includes the ability to analyze credit information and financial statements.

Coordinate with the Credit and Collections Supervisor to identify delinquent accounts for escalation of remedies. Collaborate with the sales and operations teams to develop credit decisions taking account standing and customer relationship into consideration.
 

Independently perform cash applications operations on the account receivables activity within the assigned portfolio of customer accounts

Manage and prioritize cash applications to ensure improved cash flow and preparation end of month reporting.

Process manage and proactively and effectively communicate reporting insights to the operations teams on all short paid and / or disputed invoices with regular follow-up reporting cadence.

Manage system automation initiatives and improvements across cash applications operations to ensure improved cash flow and department productivity.

Manage internal training initiatives and assigned special projects with team to ensure standardization and best practices.

Ensure compliance with company policies, industry regulations, and legal requirements related to account receivable activity and collections.

BASIC JOB REQUIREMENTS:

TRAINING AND EXPERIENCE:

1. Bachelor’s degree from an accredited College and/or University or equivalent related work experience.
2. A minimum of 5 to 10 years with directly related experience in Accounts Receivable and Credit and Collections preferably in the fast-paced automotive industry. Recommend 5+ years with relevant experience in the overall commercial industry.
3. Experience using SAP and understanding of A/R systems beneficial although not required.
4. Interpretive skills of understanding and evaluating credit information, as well as the sources as it pertains to the customer to assess exposure to risk.
5. Strong team interaction skills.
6. Work with a problem solver’ attitude.
7. Advanced training in problem-solving analysis procedures and techniques.
8. Ability to read and understand contracts regarding how they apply and affect each account is essential for this position.
9. Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization.
10. Excellent Analytical skills with ability to reconcile accounts, problem identification, evaluation, and resolution. Good decision-making skills.

INTERPERSONAL SKILLS:

The ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels of the organization. Provide general guidance, as needed, to team in regard to training and assistance in resolving systems or operational issues.

COMMUNICATIONS :

ORAL : The ability to communicate effectively as this position will interact with multiple departments and various levels of employees to express objectives, while focusing on protecting cash flow.  Must be able to communicate and resolve complex issues to customers by telephone.

WRITTEN:  Corresponds to customers on detailed account reconciliation and/or payment demands.  Prepare E-mail communications, letters, reports and detailed/complex spreadsheets in order to clearly communicate account status and issues.  Reads SAP system generated reports and related data to gather information needed to prepare various departmental reports and documents.

SCHEDULING AND PLANNING:  

Involved in day-to-day planning.

EQUIPMENT OPERATED:

Personal computer and office software such as MS/Word, MS/Excel, MS/PowerPoint, MS/Project

PHYSICAL EFFORT:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Also, some travel required.

WORKING ENVIRONMENT:

Primarily office environment.

ADDITIONAL INFORMATION:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

COMPENSATION:

$29.00 Hourly.